[vc_row][vc_column][vc_column_text]Withdrawal – The purchase has the right to withdraw from the contract stipulated with LabFirenze within 14 business days from the delivery of the goods without any penalty and/or justification.
In order to exercise the right of withdrawal, send an email at customerservice@labfirenze.com customerservice@labfirenze.com within 14 days from receipt of the goods in which you will expressly declare you want to return the ordered goods.
The withdrawal can be exercised in case of purchase of a plurality of products only for some of them.
If the right of withdrawal is exercised, the user must return the purchased product to the seller at his or her expense by sending it to LabFirenze within 14 days from receipt of the “Return code”. All goods must be sent to LabFirenze’s address. In order to be able to return the goods,
the purchased products must arrive at the above-mentioned addresses in a normal state of preservation. The product must be sent back with the original product packaging and with the product tag.
To return the product, the steps listed in the return procedure must be followed. They are found accessing the Link Return Form
The purchaser is responsible for returning the goods packed in the original box in order to prevent the goods from arriving at destination in a deteriorated condition. Only if the original packing is unusable may the purchaser use another box that has the same size and sturdiness.
Return shipments made with methods other than those specified above, the only ones authorized, will not be accepted. Goods cannot be returned following withdrawal with costs borne by the recipient.
Once the return has arrived at destination, LabFirenze will check the legitimacy of the return and once the correctness of the operations has been checked, it will send the user a confirmation email. The amount paid will be charged back through the system with which payment was made.[/vc_column_text][/vc_column][/vc_row]